Frequently Asked Questions
Can I request a particular item to be made into a mockup?
Definitely! We're always taking requests from customers asking for a specific item from a manufacturer. Just get in touch with us via firstname.lastname@example.org and we'll see what we can do for you!
I can't remember my password!
When you go to login you will see a Forgot Password? Link. Click that and follow the instructions.
Can I send you guys some feedback?
Of course! We love to hear feedback, good or bad, from our customers. Just send us an email at email@example.com
I'm having trouble downloading my files!
How frustrating! Sometimes browsers struggle with large files. We've written a support post with more details about this HERE
How do I use the color libraries included in my mockup pack?
Good question! We've actually put up a post about just this! Click HERE to have a read!
The password you gave me aren't working anymore!
For security reasons we update those passwords periodically. All you need to do is go back into your Downloads section and re-download the bundle file. The new passwords will be in there :)
How do I unsubscribe from emails?
At the bottom of each email will be an unsubscribe button. Sorry to see you go! How do I delete my account? Just send us an email at firstname.lastname@example.org and we can sort that out for you. Careful though! Once your account is gone, so are your purchases!
I'm missing items in my downloads section!
That sucks! Send us an email at email@example.com with your name, email and order number and we'll fix that up for you.
Do I need special software to use your products?
You will definitely need a copy of Adobe Photoshop CS3+ or Adobe Illustrator CS3+ to use our design resources.
How can I get a custom mockup/template made?
You can do that by emailing our product manager and seeing how generous he's feeling! firstname.lastname@example.org :)
What is a Pixel Sauce?
A Pixel Sauce is something you add onto your designs to give them a bit more BITE!
Where can I find a coupon code?
Hmm I don't know. We might occasionally post one HERE.
Where do I find information about licenses?
You can find everything you need to know about licenses HERE
How do product updates work?
We'll send you an email when we update one of the bundles you've purchased!
What payment gateways do you offer?
Our shop is powered by Shopify. So you can use AMEX, Apple Pay, MasterCard, Visa, Shopify Pay and PayPal.
How do I get a refund for a duplicate purchase?
You can email us at email@example.com with your order numbers and we'll happily reverse one of the charges!